The Town of Herndon has converted to an automated meter reading (AMR) system. The FAQ should help answer some questions you may have.
W/S – AMR
Do I need to be home for the meter replacement work?
No, you do not need to be home. Work will be performed Monday-Friday between 8 a.m. and 5 p.m.
Will my water service be interrupted during the installation?
Yes, there will be a temporary service interruption, typically about 15 to 30 minutes, while the meter is replaced. You will be notified via door-hanger approximately 24-48 hours prior to installation of your new meter.
How are the new water meters different from the meters that are being replaced?
The new automated meter reading (AMR) system transmits meter readings to a mobile device. These automated meters eliminate the need to visually obtain readings directly from the meter and therefore improve the efficiency.
Why do we need to replace the meters?
As with any measuring device, meters can become less accurate over time. Water meters have a useful life of approximately 15 years after which their accuracy is diminished.
Who will install the meters?
Vanguard Utility Service, the town’s contractor, will replace meters throughout the town beginning February 2016. Work crew members will be wearing yellow vests with the Vanguard logo and driving trucks with the same logo.
How much will the meter cost me?
There is no charge for the new meter.
Will my water bill increase?
Not necessarily; however, as meters age, they tend to run slower and lose accuracy over time. Depending on the age and accuracy of your existing meter, your bill could change as the new meter records consumption more accurately.
What if there is a leak at the meter or any problem after the meter is replaced?
No. Access to the meter needs to be available at all times. Meter technicians will still periodically check meters on-site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by the town.
Has this new AMR equipment been tested for accuracy and reliability?
Yes, meters come pretested along with results directly from the manufacturer.
How will I know that you have my reading and not someone else’s?
Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.
Does this mean no more meter readers?
No, you will still see meter readers in your neighborhood – obtaining meter reads when the radio signal transmission is weak, for routine maintenance and repair, and to respond to water emergencies.