By phone at 703-787-7300 or via email at parksandrec@herndon-va.gov 

Refund Policy for Classes & Programs

*Customer-requested refunds are subject to above parameters except when the individual relocates at least twenty miles or for a medical reason with a doctor's note.

1. Full refunds are issued if classes are canceled due to minimum enrollment not being met.
2. Credits on account may be issued for amounts less than $20.
3. Service charge is 15% per class and applies to refunds and credit on account, as noted in above chart. If a refund or credit on account is pro-rated, the service charge is applied after the pro-rated value is calculated. Service charge for balance of credit on account is of the total credit on account value.
4. All refunds are made by credit card or Town check, depending on initial method of payment.
5. Pro-rated values are calculated based on the remaining classes at the time that the request is received by the Department.
6. No refunds or credit on account are given to those who have insufficient fund balances.
7. Some programs including events, camps, and swim team may have a more stringent refund policy that is noted in the program information.
8. The refund policy shall be printed in the quarterly brochure and online, available at the front desk and referenced on receipts.
9. Daily Admission and Admission passes are non-refundable, except due to medical circumstances or patron moves more than twenty miles away. (See policy #340).
10. Service charges and fees may be adjusted or waived as necessary at the Parks and Recreation Department Director’s discretion.

Refund of Credit on Account

Credits exceeding $200, and older than one year, will be refunded to households annually. Any credit on account will be refunded to households once per year as of April 30. As part of the process, the Administrative Assistant will generate a report of households with credits that are older than a year. The Administrative Assistant will follow similar procedures to III B as appropriate. These refunds will be issued via check.